|
|
The Influence and Mechanism of Employee Service Orientation on Customer Service Outcome ——From the Perspective of Service Interaction |
LI Jian-xin, LUO Jing, LIU Hong-shen |
School of Management & Economics, Changsha University of Science & Technology, Changsha 410114, China |
Cite this article: |
LI Jian-Xin,LUO Jing,LIU Hong-Shen. The Influence and Mechanism of Employee Service Orientation on Customer Service Outcome ——From the Perspective of Service Interaction. Economic Survey, 2016, 33(3): 0114.
|
|
|
|
URL: |
http://www.jjjw.org.cn/CN/Y2016/V33/I3/0114 |
|
|
|