The Influence and Mechanism of Employee Service Orientation on Customer Service Outcome   ——From the Perspective of Service Interaction [an error occurred while processing this directive]
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Economic Survey  2016, Vol. 33 Issue (3): 0114    DOI:
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The Influence and Mechanism of Employee Service Orientation on Customer Service Outcome   ——From the Perspective of Service Interaction
LI Jian-xin, LUO Jing, LIU Hong-shen
School of Management & Economics, Changsha University of Science & Technology, Changsha 410114, China
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