服务型领导对员工顾客导向组织公民行为的影响机制——责任知觉的中介与领导权力感知的调节效应

摘要笔者探讨了服务型领导对员工顾客导向组织公民行为影响的中介心理机制及其边界条件,构建了服务型领导、员工责任知觉、领导权力感知和顾客导向组织公民行为之间的关系模型。研究结果表明:(1)服务型领导对员工顾客导向组织公民行为具有正向显著影响;(2)员工责任知觉在服务型领导和顾客导向组织公民行为之间起完全中介作用;(3)领导权力感知调节了员工责任知觉对顾客导向组织公民行为的影响,即领导权力感知水平越高,员工责任知觉对顾客导向组织公民行为的影响就越弱,反之则越强。

	Service

	把本文推荐给朋友
	加入我的书架
	加入引用管理器
	Email Alert
	RSS
	作者相关文章
	田启涛

关键词：服务型领导责任知觉领导权力感知顾客导向组织公民行为

Abstract： This study examined the impact mechanism of servant leadership on employees’ customer-orientation organizational citizen behavior by focusing on the mediating role of followers’ felt obligation and the moderating role of their perceived leader power. Using time-lagged data from 226 supervisor-follower pairs in three commercial banks in Henan province, China, this study found that servant leadership positively influenced followers’ customer-orientation OCB, and this influence was mediated by followers’ felt obligation. In addition, moderated path analysis indicated that employees’ perceived leader power weakened the direct effect of followers’ felt obligation on customer-orientation OCB. The higher the perceived leader power, the weaker the influence of followers’ felt obligation on customer-orientation OCB, and vice versa.

Keywords： Servant Leadership Felt Obligation Perceived Leader Power Customer-Orientation Organizational Citizen Behavior

收稿日期 2017-02-21; 接受日期 2017-02-21;

基金资助:国家自然科学基金项目(71672108);国家社会科学基金项目(13BGL072);上海财经大学研究生创新基金资助项目(CXJJ-2014-350)

作者简介: 田启涛(1981- ),男,河南虞城人,博士研究生,讲师,主要从事人力资源管理、服务营销、营销管理研究。

引用本文:

田启涛.服务型领导对员工顾客导向组织公民行为的影响机制——责任知觉的中介与领导权力感知的调节效应[J]. 经济经纬, 2017,1: 112-117

TIAN Qi-tao.The Impact Mechanism of Servant Leadership on Employees’ CO-OCB——The Mediation of Felt Obligation and the Moderation of Perceived Leader Power[J] Economic Survey, 2017,V34(1): 112-117

链接本文:

http://www.jjjw.org.cn/CN/ 或 http://www.jjjw.org.cn/CN/Y2017/V34/I1/112