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    经济经纬 2014 Issue (6) :90-95
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    营销策略对品牌忠诚的影响:顾客感知价值的中介作用
    郑文清, 胡国珠, 冯玉芹
    南京信息工程大学 中国制造业发展研究院,江苏 南京 210044
    The Impact of Marketing Strategy on Brand Loyalty: The Mediating Role of Customer Perceived Value
    ZHENG Wen-qing, HU Guo-zhu, FENG Yu-qin
    School of Economics and Management,Nanjing University of Information Science & Technology, Nanjing 210044, China
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摘要 笔者以“耐克”为测试品牌,采用文献研究、焦点小组访谈、问卷调研等方法,在构建营销策略、顾客感知价值和品牌忠诚三者之间概念模型的基础上,运用结构方程模型进行分析,实证研究营销策略、顾客感知价值对品牌忠诚的影响。研究发现:营销策略对顾客感知价值具有显著的效应;营销策略和顾客感知价值对品牌忠诚均具有明显的影响;顾客感知价值是营销策略作用于品牌忠诚的中介变量,营销策略更多的是通过顾客感知价值影响品牌忠诚。
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郑文清
胡国珠
冯玉芹
关键词营销策略   顾客感知价值   品牌忠诚   中介作用     
Abstract: Brand loyalty is closely related to marketing strategy and customer perceived value. Current researches only focus on marketing strategy or customer perceived value. However, they do not pay much attention to the effects of marketing strategy and customer perceived value on brand loyalty together. Based on the conceptual model of marketing strategy, customer perceived value and brand loyalty, this paper applies literature research, questionnaire survey and focus group interviews to empirically test the effects of marketing strategy and customer perceived value on brand loyalty on the analysis of structural equation model, taking “NIKE” for example. The result shows that marketing strategy has a significant effect on customer perceived value, and both marketing strategy and customer perceived value have a significant effect on brand loyalty. Furthermore, we find that customer perceived value is the mediator between marketing strategy and brand loyalty, and marketing strategy affects brand loyalty more through customer perceived value. These results provide a theoretical basis for further research of influencing factors of brand loyalty and have practical and academic implications to innovate cultivating mode and strategy of brand loyalty in marketing.
KeywordsKey words:Marketing Strategy   Customer Perceived Value   Brand Loyalty   Mediator     
收稿日期 2014-11-14; 接受日期 2014-11-14;
基金资助:中国制造业发展研究院2013年度开放课题(SK20130090-20 );气象软科学课题(2014-M47);国家自然科学基金项目(71173116);江苏省社会科学研究课题(13SQC-012);江苏高校优势学科建设工程资助项目
作者简介: 郑文清(1978-),女,江苏镇江人,南京信息工程大学经济管理学院讲师,博士,主要从事品牌战略和品牌管理研究;胡国珠(1977-),女,安徽宿松人,南京信息工程大学经济管理学院讲师,博士,主要从事贸易与环境研究;冯玉芹(1964-),女,安徽宿州人,南京信息工程大学经济管理学院副教授,主要从事消费者行为和品牌战略管理研究。
引用本文:   
郑文清, 胡国珠, 冯玉芹.营销策略对品牌忠诚的影响:顾客感知价值的中介作用[J].  经济经纬, 2014,6: 90-95
ZHENG Wen-qing, HU Guo-zhu, FENG Yu-qin.The Impact of Marketing Strategy on Brand Loyalty: The Mediating Role of Customer Perceived Value[J]  Economic Survey, 2014,V31(6): 90-95
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