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    经济经纬 2013 Issue (4) :109-113
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    职场排斥对服务业员工工作绩效的影响——基于组织自尊的缓冲效应
    李瑞
    南京大学商学院,江苏南京210093
    The Impact of Workplace Ostracism on Employee Job Performance: ——Based on the Buffering Effect of Self-esteem
    LI Rui
    School of Business, Nanjing Universtiy, Nanjing 264209, China
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摘要 笔者采用问卷调查法,以环渤海地区服务业员工为调研对象,使用SPSS16.0,分析组织自尊、职场排斥与工作绩效的关系。研究表明,职场排斥对工作绩效中的任务绩效与关系绩效均有显著的负向影响;组织自尊对工作绩效中的任务绩效与关系绩效均有显著的正向影响;组织自尊在职场排斥与工作绩效之间起到调节作用。研究结果有利于澄清职场排斥、组织自尊和工作绩效的关系,有利于管理者分析影响员工工作的因素,对管理实践有着重要的启示意义。
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李瑞
关键词工作绩效   组织自尊   职场排斥     
Abstract: This paper analyzes the relationships of organization-based self-esteem, workplace ostracism and job performance by questionnaire survey of employees of enterprises in service sector with SPSS16.0. It shows that workplace ostracism has significant negative impact on the two dimensions of job performance, that is task performance and contextual performance, while organization-based esteem has significant positive impact on task performance and contextual performance; organization-based esteem plays a moderating role in the relationship between workplace ostracism and job performance. The results help to clarify the relationships of workplace ostracism, organization-based self-esteem and job performance, and also help managers to analyze the factors affecting the employees’ work performance, thus have important implications for the management practices.
KeywordsWork Performance   Organization Self-esteem   Workplace Ostracism     
收稿日期 2012-05-11; 接受日期 2013-07-18;
作者简介: 李瑞(1984-),女,宁夏灵武人,南京大学商学院博士研究生,主要从事人力资源管理研究。
引用本文:   
李瑞.职场排斥对服务业员工工作绩效的影响——基于组织自尊的缓冲效应[J].  经济经纬, 2013,4: 109-113
LI Rui.The Impact of Workplace Ostracism on Employee Job Performance: ——Based on the Buffering Effect of Self-esteem[J]  Economic Survey, 2013,V1(4): 109-113
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