Abstract The paper focuses on the service industry and uses longitudinal research design to collect the data three times in order to test the relationship among positive psychological capital, work engagement and job performance. The result shows that positive psychological capital of employees positively affects their work engagement and performance. Moreover, work engagement has positive impact on employees’ job performance, and it mediates the relationship between psychological capital and job performance partially. Furthermore, the author proposes that managers can broaden management horizons from psychology perspective, and help employees establish and cultivate the positive psychological capital, then lead employees to work with positive emotions. Over time, the competitive advantages of organizations can be improved.
WEN Bi-Yan,ZHOU Xiao-Man,TUN Xiu-Mei. An Empirical Study of the Relationship among Positive Psychological Capital, Work Engagement and Job Performance in Service Industry. Economic Survey, 2017, 34(3): 093.
2017, Vol. 34 
