服务性企业员工正面心理资本、敬业度与工作绩效的关系研究

摘要将研究视角集中于服务业,采用纵断调研法,先后三次收集员工的正面心理资本、敬业度和工作绩效的数据来检验三者的关系。结果表明员工的正面心理资本显著影响其敬业度和工作绩效,敬业度与工作绩效之间也呈现显著的正相关关系。正面心理资本不仅对工作绩效有直接增益作用,还会通过敬业度间接影响工作绩效,进而提出企业管理者可以从心理学的角度拓宽管理视野,开发并培育员工的正面心理资本,提高敬业度,激发团队活力和向心力,促进员工工作绩效的提升,增强组织竞争优势。

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	温碧燕
	周小曼
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关键词：正面心理资本敬业度工作绩效服务性企业纵断研究

Abstract： The paper focuses on the service industry and uses longitudinal research design to collect the data three times in order to test the relationship among positive psychological capital, work engagement and job performance. The result shows that positive psychological capital of employees positively affects their work engagement and performance. Moreover, work engagement has positive impact on employees’ job performance, and it mediates the relationship between psychological capital and job performance partially. Furthermore, the author proposes that managers can broaden management horizons from psychology perspective, and help employees establish and cultivate the positive psychological capital, then lead employees to work with positive emotions. Over time, the competitive advantages of organizations can be improved.

Keywords： Positive Psychological Capital Work Engagement Job Performance Service Industry Longitudinal Research

收稿日期 2017-05-11; 接受日期 2017-05-11;

基金资助:国家自然科学基金项目(71472075)

作者简介: 温碧燕(1977— ),女,广东梅州人,博士,教授,博士生导师,主要从事旅游管理、服务管理研究;周小曼(1993— ),女,宁夏银川人,硕士研究生,主要从事服务性企业管理研究;吴秀梅(1990— ),女,四川自贡人,硕士研究生,主要从事服务管理研究。

引用本文:

温碧燕,周小曼,吴秀梅.服务性企业员工正面心理资本、敬业度与工作绩效的关系研究[J]. 经济经纬, 2017,3: 93-98

WEN Bi-yan, ZHOU Xiao-man, WU Xiu-mei.An Empirical Study of the Relationship among Positive Psychological Capital, Work Engagement and Job Performance in Service Industry[J] Economic Survey, 2017,V34(3): 93-98

链接本文:

http://www.jjjw.org.cn/CN/ 或 http://www.jjjw.org.cn/CN/Y2017/V34/I3/93