The Impact Mechanism of Servant Leadership on Employees’ CO-OCB——The Mediation of Felt Obligation and the Moderation of Perceived Leader Power
TIAN Qi-tao1,2
1.School of International Business Administration, Shanghai University of Finance and Economics, Shanghai 200439,China; 2.School of Business Administration, Henan University of Economics and Law, Zhengzhou 450001, China
Abstract This study examined the impact mechanism of servant leadership on employees’ customer-orientation organizational citizen behavior by focusing on the mediating role of followers’ felt obligation and the moderating role of their perceived leader power. Using time-lagged data from 226 supervisor-follower pairs in three commercial banks in Henan province, China, this study found that servant leadership positively influenced followers’ customer-orientation OCB, and this influence was mediated by followers’ felt obligation. In addition, moderated path analysis indicated that employees’ perceived leader power weakened the direct effect of followers’ felt obligation on customer-orientation OCB. The higher the perceived leader power, the weaker the influence of followers’ felt obligation on customer-orientation OCB, and vice versa.
TIAN Qi-Chao. The Impact Mechanism of Servant Leadership on Employees’ CO-OCB——The Mediation of Felt Obligation and the Moderation of Perceived Leader Power. Economic Survey, 2017, 34(1): 0112.
2017, Vol. 34 
