Abstract Based on the conservation of resource theory, this paper analyzes the survey data by means of descriptive statistical analysis, correlation analysis and structural equation analysis to construct and test the dual path model of trust influence on emotional exhaustion of employees. The results indicate that:1) Both cognitive trust and emotional trust have a negative influence on emotional exhaustion; 2) Cognitive job insecurity plays a partial mediating role between cognitive trust and emotional exhaustion while emotional job insecurity plays a complete mediating role between emotional trust and emotional exhaustion; 3) The interaction of cognitive trust and emotional trust affect employee emotional exhaustion in which the trust combination of “High Cognition and Low Emotion” presents the most significant effect on employee emotional exhaustion. The results reveal the internal mechanism of trust influence on employees’ emotional exhaustion and provide practical guidance for the organization to alleviate the emotional exhaustion of employees
2019, Vol. 36 
